Samsung Gets to the Bottom of Galaxy Note 7 Issue

By Lynn Palec, | January 17, 2017

Samsung reportedly lost $5.2 billion over three-quarters because of the Galaxy Note 7 fiasco. (Mike Mozart/CC BY 2.0)

Samsung reportedly lost $5.2 billion over three-quarters because of the Galaxy Note 7 fiasco. (Mike Mozart/CC BY 2.0)

South Korean tech giant Samsung has concluded its investigation into its exploding Galaxy Note 7 devices. A person familiar with the issue said that Samsung has finished its probe and confirmed that the device's battery that caused the explosion.

Samsung is yet to confirm this, but there are reports that the largest smartphone manufacturer in the world will reveal the result of its investigation soon. Samsung is expected to list practices and measures to make sure that the same massive safety failure can be avoided in the future.

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Samsung is scrambling to manage the fallout and regain consumer trust after the Galaxy Note 7 debacle, which is considered one of the biggest safety failures in tech history. The company has been working on rebuilding its image as it is preparing to roll out its next flagship device, the Galaxy S8, within the first six months of the year.

An anonymous source told Reuters that Samsung was able to replicate the Galaxy Note 7 explosion during its investigation. Samsung reportedly found that the cause of the fire cannot be traced to software or hardware related issues.

A couple of weeks after Samsung released the Galaxy Note 7, reports started to surface about incidents of random explosions involving the device. The company was forced to stop manufacturing the smartphone and recall all existing devices in October last year following its failed effort to fix the problems. 

The recall dealt a heavy blow to Samsung. The company reportedly lost $5.2 billion over three-quarters because of the Galaxy Note 7 fiasco, according to Fortune.

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